Terms and Conditions

Terms of Use

This web site www.welnext.com (the “Site”) including the mobile site and Smartphone App Platforms are published and maintained by Live Healthy Solutions Private Limited, a company incorporated and existing in accordance with the laws of the Republic of India (together with its subsidiaries and other affiliates, “us”, “We”, “our” or “Live Healthy Solutions Private Limited”). By accessing or using this website or by using the Services on this website, you agree to be bound by these terms and conditions set forth below including any additional guidelines and future modifications. When you access any sub-site, webpage, hyperlink (whether belonging to an ‘associate’ of Live Healthy Solutions Private Limited or otherwise) through this website, then such sub-site may have its own terms and conditions of use which is specific to such sub-site, webpage, hyperlink. The sub-sites, webpage, hyperlink may contain such additional terms and conditions of use as may be set out in such sub-sites, webpage, hyperlink.

Live Healthy Solutions Private Limited may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this website apply as soon as they are updated. You shall re-visit the “Terms & Conditions” page from time to time to stay aware of any changes that the “Site” may introduce.

Your Agreement to these Terms and Conditions for availing Service

The Terms and Conditions is a legal contract between you being, an individual customer, user, or beneficiary of this service and/or information, and Live Healthy Solutions Private Limited having its registered office at Uma Maheshwari Complex, No. 1677, 27th Main Sector 1. HSR Layout. Bangalore - 560102.

Live Healthy Solutions Private Limited acts as an “Intermediary” to assists customers in gathering information about various healthcare, wellness and fitness services available with our partners and supporting them in making legitimate transactions with them. The user of this website acknowledges that Live Healthy Solutions Private Limited is merely a online aggregator. Live Healthy Solutions Private Limited is not the final service provider to you and therefore Live Healthy Solutions Private Limited shall not be deemed to be responsible for any lack and/or deficiency of services provided by any person or entity, you shall engage, hire from the content available on this website.

Use of the Website

As a condition of your use of this Website, you warrant that:

  • You possess the legal authority to create a binding legal obligation and enter into these Terms of Use,
  • You will use this Website in accordance with the Terms of Use,
  • You will use this Website to make only legitimate bookings for you and/or for another person/s,
  • You will inform such other person/s about the Terms of Use that apply to the booking/s you have made on their behalf, including all rules and restrictions applicable thereto,
  • You will provide accurate details such as Name, Address, Email ID and Contact Number,
  • You will be solely responsible for the Information provided and in case of any error or mistake in provision of information,
  • Live Healthy Solutions Private Limited will not be liable for the same
  • All information supplied by you on this Website is true, accurate, current and complete,
    If you have or create an online account with this Website, you will safeguard your login details login ID and password and will
    supervise the same. You will be completely responsible for any use or misuse of your account by you and anyone other person othe than you.

Live Healthy Solutions Private Limited retains the right in its sole discretion to deny access to anyone to this Website and the services offered, at any time without notice and for any reason, including, but not limited to, for violation of these Terms of Use.

Communication Policy of the site

Upon transacting on this website, you will receive an e-mail from Live Healthy Solutions Private Limited confirming the status and details of your transaction. The e-mail will be sent to the e-mail address provided by you most recently (i.e. during transaction, creating an account or post changing it on your account), however Live Healthy Solutions Private Limited is not responsible towards the receipt of the said e-mail in your inbox. You are responsible for updating accurate contact details including your name and email ID to ensure that we can effectively communicate with you.

 Any grievance regarding the service should be communicated to Live Healthy Solutions Private Limited immediately, so that the investigation can be carried out efficiently and effectively.

Site and its Content

This Site is only for your personal use. You shall not copy, license, adapt, distribute, exchange, modify, sell or transmit any content or material from this website, including but not limited to any text, images, audio, video or links for any business, commercial or public purpose.

Live Healthy Solutions Private Limited grants you a non-exclusive, non-transferable, limited right to enter, view, use and transact on this website. You agree not to interrupt or attempt to interrupt the operation of this website in any way. Access to certain areas of the website may only be available to registered members. To become a registered member, you may be required to answer certain questions and provide certain details. Answers to such questions and details is mandatory. You represent and warrant that all information you supply to us, about yourself, and/or others, is true and accurate.

You understand that except for information, products and/or services clearly indicated as being supplied by Live Healthy Solutions Private Limited, we do not operate, control, or endorse any information, products and/or services on the Internet in anyway. You also understand that Live Healthy Solutions Private Limited cannot and does not guarantee or warrant that files available for downloading through the website will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy your particular requirements and for accuracy of data input and output.

Live Healthy Solutions Private Limited may add, change, discontinue, remove or suspend any other Content or services posted on this website, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.

Ownership

All materials on this website, including but not limited to audio, images, software, text, icons and such like (the “Content”), are protected by copyright under international conventions and intellectual property laws. You cannot use or license the Content, except as specified herein.

There are a number of proprietary logos, service marks and trademarks found on this website either owned/used by Live Healthy Solutions Private Limited or otherwise. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, civil and criminal statutes.
  

Availability and Rules of Service

The products and services displayed on this website are subject to availability, Live Healthy Solutions Private Limited shall not be responsible if at the time of completing the transaction on the website, the product is not available or is sold out. You should check with customer support for the availability of specific products and services in your area.

All the products and services available on the Website are governed by the rules of service and regulations, including those of the respective service provider. You are requested to abide by those rules of service and regulations of the respective service provider, prior to booking with us.

Live Healthy Solutions Private Limited reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Live Healthy Solutions Private Limited’s systems as well as its client’s interests are and remain, well-protected. Towards this end, Live Healthy Solution Private Limited may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.

Transmitted Material

Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (sent in code).

The copyright in the contents of this website belong to Live Healthy Solutions Private Limited. Accordingly, Live Healthy Solutions Private Limited reserves all rights. Copying of part or all the contents of this website without permission of Live Healthy Solutions Private Limited is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the paid services provided.

Offers, Contests & Rewards

This Site may contain contests that require you to send in material or information about yourself for offer prizes. Each offers, contest and rewards has its own rules, which you must read and agree to before you participate.

Disclaimer and No Warranties

You acknowledge that Live Healthy Solutions Private Limited is an intermediary and is not liable for any 3rd party (suppliers) obligations due to rates, quality, and all other instances, whether to any such subscribers or otherwise. You expressly agree that use of the services and the site is at your sole risk. It is your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the site or on the internet generally. We do not warrant that the service will be uninterrupted or error-free or that defects in the site will be corrected.

The materials on this site are provided and “as available,” “with all faults” basis and without warranties or representations of any kind either expressed or implied. Information, software, products, and services contained on this website, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by Live Healthy Solutions Private Limited, Live Healthy Solutions Private Limited Affiliates and their respective suppliers. The material in this Site could include technical inaccuracies or typographical errors. Live Healthy Solutions Private Limited may make changes or improvements at any time. To the fullest extent permissible pursuant to applicable law, Live Healthy Solutions Private Limited disclaims all warranties of merchantability, relating to the information and description displayed on this website (including, without limitation, the pricing, photographs, list of amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. Ratings displayed on this website are intended as only general guidelines, and Live Healthy Solutions Private Limited, Live Healthy Solutions Private Limited Affiliates and their respective suppliers do not guarantee the accuracy of the ratings. Live Healthy Solutions Private Limited, Live Healthy Solutions Private Limited Affiliates and their respective suppliers make no guarantees about the availability of specific products and services. Live Healthy Solutions Private Limited may make improvements and/or changes on this website at any time. Live Healthy Solutions Private Limited and its third party suppliers, licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the services, the site or any reference sites in terms of correctness, accuracy, reliability, or otherwise.

Live Healthy Solutions Private Limited does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavor to ensure your fullest satisfaction.

You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. Live Healthy Solutions Private Limited does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.

General Provisions

Indemnification and Limitation of Liability

You agree to indemnify, save and hold Live Healthy Solutions Private Limited, its affiliates, contractors, employees, officers, directors and agents harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to your use or misuse of the Services or of the Site, any violation by you of this Agreement, or any breach of the representations, warranties, and covenants made by you herein.

In no event will Live Healthy Solutions Private Limited be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to (i) this agreement, (ii) the services, the site or any reference site, or (iii) your use or inability to use the services, the site (including any and all materials) or any reference sites. In no event will Live Healthy Solutions Private Limited or any of its contractors, directors, employees, agents, third party partners, licensors or suppliers’ total liability to you for all damages, liabilities, losses, and causes of action arising out of or relating to (i) this Agreement, (ii) the Services, (iii) your use or inability to use the Services or the Site (including any and all Materials) or any Reference Sites, or (iv) any other interactions with Live Healthy Solutions Private Limited, however caused and whether arising in contract, including negligence, warranty or otherwise, exceed the amount paid by you, if any, for using the portion of the Services or the Site giving rise to the cause of action or Five Thousand Rupees (Rs.5000), whichever is less.

Privacy Policy

Live Healthy Solutions Private Limited believes in protecting your privacy. Please visit our Privacy Policy section, which also governs your use of the Website, to understand our practices.

Notice

Live Healthy Solutions Private Limited may provide you with notices and communications by email, regular mail or postings on the Site or by any other reasonable means. Except as otherwise set forth herein, notice to Live Healthy Solutions Private Limited must be sent by courier or registered mail to and Live Healthy Solutions Private Limited The Live Healthy Solutions Private Limited #65/8, 3rd Floor, HSR Layout, Agara Circle. Sarjapur Outer Ring Road. Bangalore - 560102. Karnataka, India.

Waiver

The failure of Live Healthy Solutions Private Limited to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by Live Healthy Solutions Private Limited.

Arbitration

As the acceptance terms of Use constitute a valid and binding agreement, Live Healthy Solutions Private Limited may elect to resolve any dispute, controversy or claim arising out of or relating to this Agreement or Service provided in connection with this Agreement by binding arbitration in accordance with the provisions of the Arbitration & Conciliation Act, 1996. Any such dispute, controversy or claim referred to and decided by a Sole Arbitrator appointed and nominated by Live Healthy Solutions Private Limited and you by agreeing to the terms and conditions herein consent to the Arbitration. The arbitration shall be conducted in Bangalore, India and judgment on the arbitration award may be entered in any court having jurisdiction thereof. The language of Arbitration shall be English.

Either you or We may seek any interim or preliminary relief from a court of competent jurisdiction in Bangalore, India, necessary to protect the rights or the property of Live Healthy Solutions Private Limited (or its agents, suppliers, and subcontractors), pending the completion of arbitration.

Governing Law and Forum for Disputes

Except as otherwise agreed by the parties or as described in the Arbitration section above, you agree that any claim or dispute you may have against Live Healthy Solutions Private Limited must be resolved by a court located in Bangalore, India. You agree to submit to the personal jurisdiction of the courts located within Bangalore, India for the purpose of litigating all such claims or disputes. This Agreement shall be governed by the laws of India, without giving effect to any principles of conflicts of law.

Grievance Policy

You can file a grievance / share feedback if you are disappointed with the services rendered by Infinity Internet Private Limited or any other issues. You can share your grievance / feedback through email or by courier.

At Live Healthy Solutions Private Limited, we have created a structured grievance mechanism to ensure fair & transparent resolution of your grievances, with escalation to the management, in case of delay in resolution and periodic review by the senior management.

How to reach Live Healthy Solutions Private Limited

For any Service Related Issues

You can write to us at info@welnext.com

You can go to the main page and click on Contact Us to submit your query.

We will get back to you as soon as possible.

If you are still not satisfied, please write to us to:

The Live Healthy Solutions Private Limited

65/8, 3rd Floor, HSR Layout, Agara Circle.

Sarjapur Outer Ring Road.

Bangalore - 560102.

Karnataka, India

Cancellation and Refund of Policy

We understand good health is your priority and only during unavoidable circumstances would you be missing your appointment, hence we give you the option to reschedule your test appointment with the centres absolutely free of cost. Just log into your account and reschedule by entering your preferred date and time or you could contact us through our service helpline or by email and we will assist you. However, the rescheduling has to be done within 2 weeks of the initial booking.

In case of situations, where you are absolutely unable to schedule the appointment, you can request for a refund, by emailing through your registered email id and we shall process the same within 7 working days

(Please note the delay is not from our end. It is the collective time required for processing from our end and transfer happening through the bank, hence request you to kindly bear with us)